Shipping & Delivery

At Toys Gifts Gadgets, we aim to process and deliver orders as quickly and transparently as possible. This policy explains how our shipping process works, including handling times, delivery methods, and important information regarding delivery estimates.

Shipping Location

All orders are processed and dispatched from our UK-based warehouse.
At this time, we deliver within the United Kingdom only, unless otherwise stated.

Order Processing (Handling Time)

Orders are typically processed within 1–3 business days once payment has been successfully confirmed.

  • Business days are Monday to Friday, excluding public holidays
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Processing includes order verification, packing, and preparation for dispatch

Delivery Options

We currently offer the following delivery services:

Economy Shipping

  • Estimated delivery time: 5–8 business days
  • Cost: Free

This option is ideal for customers who do not require urgent delivery.

Standard Shipping

  • Estimated delivery time: 3–4 business days
  • Cost: £15

This service offers faster delivery after dispatch.

Delivery Timeframes

Estimated delivery times begin from the dispatch date, not the date the order is placed.

Please note:

  • Delivery timeframes are estimates only
  • Delays may occur due to weather conditions, courier disruptions, peak periods, or other factors beyond our control
  • While we aim to meet stated delivery times, exact delivery dates cannot be guaranteed

Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation email.
Where available, this email may include tracking details or delivery information provided by the courier.

Incorrect Address Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If an order is delayed, returned, or lost due to incorrect or incomplete address details, we may be unable to offer a replacement or refund.

Delivery Issues

If your order:

  • Has not arrived within the estimated delivery timeframe
  • Appears to be delayed
  • Arrives damaged, incomplete, or incorrect

Please contact us as soon as possible so we can assist.

Lost or Delayed Shipments

If a parcel is significantly delayed or believed to be lost in transit, we will work with the courier to investigate the issue. Resolution times may vary depending on the carrier.

Public Holidays & Peak Periods

During public holidays, promotional events, or peak delivery periods, processing and delivery times may be longer than usual. We appreciate your patience and understanding during these times.

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our operations or courier services. Any updates will be published on this page.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Toys Gifts Gadgets
Edgbaston St, Birmingham B5 5BB

Phone: +44 84 3289 0560
Email: contact@toysgiftsgadgets.com