Privacy policy

This Privacy Policy explains how Toys Gifts Gadgets (“we”, “us”, or “our”) collects, uses, and safeguards your personal information when you visit our website or make a purchase from us.

We are committed to protecting your privacy and handling your personal data in an open, lawful, and secure way, in compliance with applicable data protection legislation, including the UK GDPR and EU GDPR.

Who We Are

Toys Gifts Gadgets
Edgbaston St, Birmingham B5 5BB

Phone: +44 84 3289 0560
Email: contact@toysgiftsgadgets.com

Information We Collect

When you interact with our website, we may collect the following types of information:

1. Information You Provide Directly

This includes personal information you give us, such as:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely by third-party payment providers)
  • Order information and purchase history

2. Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages viewed and time spent on the website
  • Referring website or source

This data helps us understand how our website is used and allows us to improve its performance and usability.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Communicate with you regarding orders or enquiries
  • Provide customer support
  • Improve our website, products, and services
  • Meet legal and regulatory requirements
  • Detect and prevent fraud and enhance website security

We only process personal data where we have a valid lawful basis.

Legal Basis for Processing (GDPR)

We process your personal data under one or more of the following legal grounds:

  • Performance of a contract (for example, to complete your order)
  • Compliance with a legal obligation
  • Legitimate interests (such as improving our services and website)
  • Your consent, where required

Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

  • Payment service providers
  • Shipping and delivery partners
  • Website hosting and e-commerce platforms (such as Shopify)
  • Analytics and performance monitoring providers

All third parties are required to process your data securely and in accordance with data protection laws.

We do not sell your personal information.

International Data Transfers

Some of our service providers may be located outside the UK or EU. Where personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil customer orders
  • Comply with legal and accounting obligations
  • Resolve disputes
  • Enforce our policies

When personal data is no longer required, it is securely deleted or anonymised.

Your Rights

Under data protection laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time, where consent is the legal basis

To exercise any of these rights, please contact us using the details below.

Cookies

We use cookies to enhance website functionality and improve user experience. For more details, please refer to our Cookie Policy.

Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All payments are processed securely through trusted third-party providers.

Children’s Privacy

Our website is intended for general audiences. We do not knowingly collect personal data from children without appropriate parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Toys Gifts Gadgets
Edgbaston St, Birmingham B5 5BB
Flot 2, Birmingham indoor market

Phone: +44 84 3289 0560
Email: contact@toysgiftsgadgets.com