Returns & Refunds

At Toys Gifts Gadgets, we want you to be happy with your purchase. This Refund Policy outlines how returns, refunds, and exchanges are handled when you shop with us.

Returns & Refunds

You have 30 days from the date of delivery to request a return or refund.

To qualify for a return, items must:

  • Be unused and in the same condition as when received
  • Be returned in their original packaging, where possible
  • Include all original components, parts, and accessories

Items returned in a condition that makes them unsellable may not be eligible for a refund.

Non-Returnable Items

The following items cannot usually be returned:

  • Items marked as final sale
  • Gift cards
  • Personalised or custom-made items (where applicable)

If you are unsure whether an item can be returned, please contact us before sending it back.

How to Request a Return

To request a return or refund, please contact us with the following details:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Contact details:
Email: contact@toysgiftsgadgets.com
Phone: +44 84 3289 0560

Once your request is approved, we will provide instructions on how to return your item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We strongly recommend using a tracked delivery service
  • We are not responsible for items lost or damaged during return shipping

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
We will assess the issue and arrange a replacement or refund where appropriate.

Refund Processing

After we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to the original payment method
  • Processing times may vary depending on your payment provider
  • Please allow several business days for the refund to appear in your account

Exchanges

If you would like to exchange an item, please contact us so we can confirm availability and advise on the next steps.

Late or Missing Refunds

If you have not received your refund after approval:

  1. Check with your bank or payment provider
  2. Contact your payment provider for further details
  3. If the issue persists, please get in touch with us

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about returns or refunds, please contact us:

Toys Gifts Gadgets
Edgbaston St, Birmingham B5 5BB

Phone: +44 84 3289 0560
Email: contact@toysgiftsgadgets.com