FAQs

Below you’ll find answers to some of the most common questions about shopping with Toys Gifts Gadgets. If you need further assistance, our support team is always happy to help.

Orders

How do I place an order?
You can place an order directly on our website by adding items to your cart and completing the checkout process.

Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been dispatched, changes or cancellations may not be possible.

Shipping & Delivery

Where do you ship from?
All orders are processed and shipped from our UK warehouse.

How long does delivery take?
Delivery times depend on the shipping option selected:

• Economy Shipping: 5–8 business days (Free)
• Standard Shipping: 3–4 business days (£15)
  Delivery times are estimates and may vary.

Will I receive tracking information?
Where available, tracking or delivery information will be provided once your order has been dispatched.

Returns & Refunds

What is your return policy?
You have 30 days from the date of delivery to request a return or refund. Returned items must be unused and in their original condition.

How do I request a return?
Contact us with your order number and details of the item you wish to return. Once approved, we will provide return instructions.

When will I receive my refund?
Refunds are processed after the returned item has been received and inspected. Processing times may vary depending on your payment provider.

Payments & Billing

What payment methods do you accept?
We accept secure payment methods available at checkout, including credit and debit cards. All payments are processed via trusted third-party providers.

Is my payment information secure?
Yes. Payments are processed securely, and we do not store your full payment details.

Products

Are the product images accurate?
We aim to display accurate product images. However, colours and appearance may vary slightly depending on your screen or device.

Are all items in stock?
Product availability is shown on each product page and is updated regularly.

Account & Support

Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders more easily.

How can I contact customer support?
You can reach us at any time using the contact details below. Our team is happy to assist before or after your purchase.

📧 Email: contact@toysgiftsgadgets.com